Crisis Program

Mid-Shore Council on Family Violence provides a wide range of services to victims of domestic violence who are in crisis. Services provided to victims are confidential and available 24 hours a day, 7 days a week.


The MSCFV 24-hour hotline (number 1-800-927-4673) is available to all domestic violence victims seeking crisis intervention, information and referral, emotional support, counseling and guidance.  A trained staff counselor answers the hotline 24 hours a day, 365 days a year. Bilingual Advocate will be available to talk with Spanish speaking callers and the Language Link Line is used for all other languages.


Emergency crisis housing is available for victims of domestic violence and their minor children. The maximum stay is 30 days but adjustments are made if clients are in need of a short extension in order to move into transitional accommodations.  All food, personal items and clothing are provided for those in need. Shelter services include counseling, referral for financial assistance, housing assistance and support services.  Staff coverage for the shelter is 24 hours a day, 365 days per year.

 Crisis Counseling and Advocacy

In-person crisis intervention services are available through trained advocates in the shelter and in MSCFV’s  outreach offices.  Crisis intervention services are provided in shelter, courthouses, law enforcement agencies and hospitals.  Staff  meet with victims immediately following a crime and as new crisis arise during any stage of the victimization. Safety planning, safe shelter, legal options, transportation, medical needs and food/clothing needs are addressed during the crisis intervention session.

 Follow-Up Contact

Victims receive in-person and telephone follow up contact from Client/Legal Advocates and shelter advocates.  Client/Legal Advocates meet with victims to provide emotional support, evaluate short and long-term goals, provide information and referrals and to offer guidance and support throughout the victim’s process of leaving an abusive relationship.

 Information and Referral Services – In Person

MSCFV staff will provide in person information and referrals to community resources which can assist clients with: housing, transportation, health care, child care, employment, educational opportunities, education for children, parenting skills and legal assistance.  In person referrals are also made to mental health and therapy services. Elder abuse victims are referred to Adult Protective Services and senior centers for assistance.  Brochures, pamphlets and informational flyers are made available in Spanish.

 Information and Referral Services – Telephone

Telephone callers to  MSCFV, whether it be to the 1-800 number or other agency telephone numbers will be screened to identify the callers immediate and long term situation/needs and to identity the appropriate services available.  All callers receive information and referral as to services available either through MSCFV or other community resources.  Clients receive information and referral services via the telephone throughout their victimization process as needed.  All clients are provided the 1-800 number and encouraged to call 24 hours a day.  Information and referral is provided through the 1-800 number 24 hours a day.

 “Other” Services

MSCFV staff will provide follow-up or supportive services to help clients maintain their independence after the victimization.  During follow-up calls and counseling sessions, advocates make referrals to agencies which can assist with housing, employment, education, parenting skills, child care, health care and transportation.  Referral information is provided in the form of brochures, flyers, pamphlets and are available in Spanish. Other supportive services include:  pets of shelter clients are provided foster care housing while clients are in shelter.